Shipping policy


Shipping Policy – Ownara



At Ownara, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how and when your order will reach you.



1. Order Processing Time



  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).
  • Orders placed after business hours or on holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation message/email with tracking details.




2. Shipping Time



  • Domestic Shipping (India):
    Delivery usually takes 3–7 business days, depending on your location.
  • Remote or Rural Areas:
    Delivery may take 7–10 business days.



Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.



3. Shipping Charges



  • Shipping charges (if applicable) will be clearly displayed at checkout before payment.
  • Free shipping may be available on selected products or promotional offers.




4. Order Tracking



  • Once shipped, tracking details will be shared via SMS or email.
  • You can track your order using the courier partner’s tracking link.




5. Incorrect Address or Failed Delivery



  • Please ensure your shipping address and contact details are accurate.
  • Ownara is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
  • Re-shipping charges may apply if an order is returned due to incorrect information.




6. Delays in Delivery



While we strive to deliver on time, delays may occur due to:


  • Courier partner issues
  • Natural disasters or strikes
  • Government restrictions or festivals



We appreciate your patience in such cases.



7. Damaged or Missing Packages



  • If your package arrives damaged or appears tampered with, please contact us within 48 hours of delivery.
  • Share clear photos or videos of the package to help us resolve the issue quickly.




8. Contact Us



For any shipping-related queries, feel free to contact us:


📧 Email: www.ownara17@gmail.com

📞 Phone/WhatsApp: +91-6002332792

🕒 Customer Support Hours: Monday to Saturday, 10 AM – 6 PM




If you want, I can:


  • Customize it for COD / prepaid only
  • Make it shorter for a website footer
  • Add international shipping
  • Rewrite it in simple or legal-style language